Frequently Asked Questions

  • The Long Route is a monthly snail mail club created for dachshund lovers. Each month, members receive a thoughtfully curated envelope with letters, art, and small keepsakes.

  • The Long Route is for anyone who:

    • Loves long dogs (dachshunds)

    • Misses receiving meaningful mail

    • Finds comfort in words, art, and quiet moments

  • Membership is $19 per month.

    Shipping is included for U.S. subscribers.

  • Mail is sent once per month. Delivery times vary slightly by location. Click here for current mailing information.

  • Yes — anytime.

    You can cancel through your customer account with:

    • No penalties

    • No questions asked

    You’ll continue to receive any envelopes already paid for.

  • Because each envelope is prepared and mailed with care, we do not offer refunds for envelopes that have already been processed or sent.

    If an envelope is lost or arrives damaged, please contact us and we’ll do our best to make it right.

  • Currently shipping within the United States. International shipping may be available in the future.

  • Your information is used only to fulfill your subscription and communicate about The Long Route. We never sell or share your data.

  • By subscribing, you agree to receive one monthly mailing until your subscription is canceled.

  • If you have questions, concerns, or need help with your subscription, you can reach us at:

    support@longrouteco.com

    We’ll respond as soon as we can.

Contact Us

We would love to hear from you

It all begins with an idea. Maybe you want to make a suggestion. Maybe you want to share a photo or story about your dachshund. Or maybe you have a creative idea to share. Whatever it is, we are here when you need us. 

thelongroute@longrouteco.com